RETURNS AND EXCHANGES
At Sivletto we want you to be happy with your purchase. If you find your order to be less than satisfactory and you wish to return or exchange a product purchased from Sivletto, please follow the instructions below:
Please e-mail us within 14 days after receiving your items if you are not completely satisfied. Returns and exchanges are accepted with prior approval only. E-mail: firstname.lastname@example.org
Sivletto can not accept returns for items worn. We understand you will need to try on certain items, but once you have worn items so that wear and tear have occurred, we will not be able to accept returns or exchanges. Same goes for packaging like shoe boxes and so on, they need to be in a condition so we can re-sell the item.
PRODUCTS NOT VALID FOR EXCHANGE/RETURN
Books, CDs, DVDs, magazines and hair products can not be returned, if not still sealed. Should you wish to be able to return any such item, please ask us to seal the products.
Bathing clothes, underwear, hygien and shaving items can only be returned if the container bag is still sealed.
It is recommended for your protection that all return items be shipped with insurance and a tracking number (for example USPS insured mail with Delivery Confirmation) as we are not responsible for lost or damaged shipments.
Sivletto is not able to refund or credit shipping fees, nor are we able to pay for return shipping of your package.
All returned items must be in original packaging, and all original tags must still be attached.
Please retain all shipping/insurance receipts. This will aid you if the item is damaged or lost in transit on its way back to us. All returns must be shipped prepaid. Please make any notes on the invoice slip of what you are returning or your new selection for exchanges.
For all non EU customers: the customs authorities put a number on the shipping forms (on the outside of the parcel) and it's most important that this customs number is visible on the parcel when returned, otherwise Sivletto has to pay a customs fee. Which we naturally would like to avoid.
SEND YOUR RETURN/EXCHANGE TO:
SE-100 61 STOCKHOLM
Once we have received them, please allow 48 hours for processing. Exchanges are shipped at no charge to you.
Please allow up to 30 days for credit to appear.